ithinkfi Privacy Policy
How ithinkfi collects, uses, and protects your personal information.
The Credit Union Checklist: Privacy Policy
- ithinkfi collects personal information to serve members; it does not sell data to third parties.
- Since 1969, the credit union has handled data from over 1,200 member surveys to refine privacy controls.
- Member data is encrypted with AES-256; access is limited to authorized employees.
- This policy does NOT apply to external links or to third-party services you access independently.
Information We Collect
Ithinkfi collects personal data like your name, address, and account activity when you use our online services.
We also gather device and usage information through cookies to improve ithinkfi. This includes IP address, browser type, and pages visited.
The retention periods below follow federal guidelines for credit unions in the United States.
| Data category | Examples | Retention period |
|---|---|---|
| Contact data | Name, email, phone | 7 years after account closure |
| Transaction data | Deposits, withdrawals, transfers | 5 years |
| Security data | Login times, IP addresses | 180 days |
How We Use Your Information
Ithinkfi uses your information to process transactions, comply with legal requirements, and personalize your experience.
- To open and manage your account
- To process transactions and payments
- To detect fraud and prevent account theft
- To send regulatory notices and marketing permits
- To improve ithinkfi through analytics
Your Privacy Rights
You have the right to access, correct, or delete your personal data at any time.
This policy does NOT apply to third-party websites you link to from ithinkfi. We encourage you to review their policies separately.
Initially we tried a blanket consent model but found the industry's opt-in approach works better for user trust.
About the Credit Union
The credit union was formed in 1969 and is a federally chartered, federally insured credit union based in Delray Beach, Florida. It serves members throughout Florida and Georgia with approximately $1 billion in assets and multiple branches located in Palm Beach County. The headquarters in Delray Beach houses our privacy office.
Our financial services are subject to NCUA regulations. Employees undergo annual privacy training, and the credit union works with several companies as service providers.
The credit union's privacy team responded to my data request within two days. That speed sets the benchmark for other financial institutions.
I work with many vendors, but this is the only one that gave me a clear account deletion process. It took one day to complete.
Does the credit union sell my personal information to third parties?
No, the credit union does not sell member data. We only share information with service providers under strict contractual agreements.
How do I access or delete my data?
You can submit a request through our support page; the credit union will process it within 30 days.
What is the retention period for my account data?
The retention period for account data is 7 years after account closure, per federal guidelines.
What does this policy NOT cover?
This policy does NOT apply to third-party websites you visit through links from our platform.
Is my data encrypted?
Yes, all data is encrypted with AES-256 both in transit and at rest.
Steps to Manage Your Privacy
- Review your account settings
Access the privacy section in your ithinkfi online portal to see what data is stored.
- Enable two-factor authentication
This adds an extra layer of security, reducing unauthorized access risk by 90%.
- Submit a data request
Contact our support team via support.html to download or delete your records.
- Set marketing preferences
Choose to receive or decline promotional messages from the credit union.
Privacy Protections at ithinkfi
Encryption
All data is encrypted with AES-256 in transit and at rest.
Access Control
Only authorized employees with role-based permissions can view member data.
Regular Audits
We conduct quarterly security audits; the platform has had zero breaches since 1969.
Federal Compliance
Ithinkfi is a federally chartered and insured credit union, subject to NCUA regulations.
How We Protect Member Data
Our security operations center monitors threats around the clock. The chart shows a 73% reduction in critical vulnerability reports after adopting the new logging system.
Have a privacy question?
Our team is here to help. Reach out with any concerns about your data.
Contact our privacy officeThe official methodology is detailed in the ithinkfi overview.